Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client", "User", "you") and Dissafyt ("we", "us", "our"), governing your use of the Dissafyt web platform (https://www.dissafyt.com), appointment booking services at Ace of Fyt Barbershop, our e-commerce streetwear store, and interactions with our official WhatsApp Business Concierge.

By booking a haircut, purchasing merchandise, registering an account, or interacting with our WhatsApp flows, you explicitly accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Barbershop Services & Studio Appointments

• Studio Location: All in-person grooming sessions take place at Ace of Fyt Flagship Studio, Cape Town, Western Cape, South Africa.
• Punctuality: We pride ourselves on precision and respect for everyone's schedule. Please arrive 5 minutes prior to your scheduled appointment time.
• Late Arrivals: If you arrive more than 10 minutes past your scheduled start time, we may need to modify your service to avoid delaying following clients, or reschedule your appointment.
• Service Allocation: While we endeavor to fulfill requests for specific master barbers (including Curtis Lee), we reserve the right in rare operational contingencies to reassign a cut to another qualified master barber of equivalent skill.

4. Pricing, Currency & Payment Terms

All prices displayed on our platform, in WhatsApp Flows, and at the studio are quoted in South African Rand (ZAR) and include Value Added Tax (VAT) where applicable.

• Payment Options: Clients may settle payments online via our automated PayFast "Pay-Me" links (supporting Visa, Mastercard, Instant EFT, SnapScan, and Masterpass) or via credit/debit card machine in the studio chair.
• Secure Gateway: Online transactions are handled exclusively through PayFast (Pty) Ltd. We do not store sensitive payment card details on our servers.
• Price Modifications: We reserve the right to revise service and merchandise prices at any time. Any changes will not affect confirmed bookings already made.

5. VIP Guild Memberships & Subscriptions

Dissafyt offers recurring VIP monthly memberships that grant allocated chair sessions, product discounts, and priority booking:

• Memberships are billed monthly in advance via PayFast recurring subscription.
• Monthly haircut quotas must be utilized within the corresponding billing period and do not roll over to subsequent months unless explicitly stated.
• You may pause or cancel your subscription at any time via your member portal or by contacting concierge support.

6. Streetwear Merchandise, Shipping & Returns

• Orders & Fulfilment: Orders placed on our shop are processed within 1–2 business days from our Cape Town studio lab.
• Nationwide Shipping: Deliveries across South Africa are dispatched via reputable couriers with end-to-end tracking. Delivery times generally range from 2 to 4 business days.
• Returns & Exchanges: Unworn apparel in original packaging with tags attached may be returned or exchanged within fourteen (14) days of receipt. Due to health regulations, opened grooming consumables cannot be returned once unsealed.

7. WhatsApp Channel & Acceptable Use

When communicating through our WhatsApp Business channel or submitting WhatsApp Flows, you agree to:

• Provide accurate contact details and legitimate appointment dates.
• Treat all studio staff and master barbers with courtesy and mutual respect.
• Refrain from transmitting unlawful, abusive, harassing, defamatory, or fraudulent messages.
• We reserve the right to suspend or block users who engage in abusive communications or repeated malicious bookings.

8. Limitation of Liability

To the maximum extent permitted by South African law (including the Consumer Protection Act, 2008), Dissafyt, its directors, barbers, and contractors shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our digital platforms or services.

9. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Western Cape High Court, Cape Town.

10. Contact Information