META PLATFORM & POPIA COMPLIANCE//USER DATA DELETION
User Data Deletion Instructions
How to request removal of your account, booking data, and WhatsApp history
Dissafyt and Ace of Fyt respect your right to privacy and data control. In accordance with Meta Platform Developer Policies and the South African Protection of Personal Information Act (POPIA), you have the absolute right to request the deletion of your personal data collected via our website, WhatsApp flows, and customer apps.
Step-by-Step Deletion Request Process
- Via Email (Recommended): Send an email to privacy@dissafyt.com or support@dissafyt.com with the subject line:
"User Data Deletion Request". - Information to Include: In your message, specify your registered full name, email address, and the mobile telephone number used for WhatsApp appointments.
- Via WhatsApp Concierge: You may also message our studio line directly on WhatsApp at +27 81 808 2570 stating "Please delete my account and data".
What Happens When You Request Deletion
- We verify the identity of the account holder to prevent unauthorized deletion.
- Your user profile, authentication records, and personal identifiers are permanently scrubbed from our database.
- WhatsApp interaction logs, OTP verification records, and customer review links are dissociated or removed.
- We will confirm the completion of your deletion request via email or message within thirty (30) business days.
- Note: Legally mandated financial accounting records (such as PayFast invoice logs required by the South African Revenue Service) will be securely retained for statutory audit periods.